NHS Bureaucracy
I recently had my first contact with the NHS in the shape of a consultation with a local GP. All went well, a sample was taken for a test and I was told to call back for the result in about 2 weeks (the consultation was 3 weeks ago). So, I called today, the conversation went as follows (paraphrased and with the less egregious stupdities elided):
- Receptionist: No, that result's not on our screen.
- Me: OK, it should have arrived already, what's the followup process?
- Receptionist: You'll need to talk to your doctor.
- Me: To be clear, I have to talk to my doctor to followup an administrative problem?
- Receptionist: I'm not medically trained...
- Me: Yes, yes, I know, but the problem isn't a medical one; you're sure that I have to talk to my doctor to follow up an administrative problem?
- Receptionist: Yes, he can access more information than we can.
- Me: OK, so...
- Receptionist: You'll have to call back tomorrow before 10:30am to leave a message to have your doctor call you after morning surgery.
- Me: ??!! Can't I just leave a message now?
- Receptionist: No, the screen for the lady who takes messages for the doctors doesn't come up after 10:30.
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